Insight Clinical and Forensic Psychological Services (Insight) is bound by the Australian Privacy Principles under the Information Privacy Act 2000 (Vic) and the Health Records Act (Vic) 2001 “Privacy Laws”, and other relevant laws about how private health service providers handle personal information (including but not limited to client mental health information).

Insight Body + Mind (“IBM”) is also bound by the Australian Privacy Principles and any other relevant laws relating to the privacy of your personal information.

We are committed to complying with all applicable privacy laws which govern how Insight and IBM collect, use, disclose and store your personal information.

This Privacy Statement sets out in brief how Insight and IBM will handle your personal information. For further information, please ask a staff member, or visit our website: www.insight.melbourne.com.au

Information we collect from you

In respect of Clients of Insight, Insight will collect your personal information for the purpose of providing you with mental health care and for directly related purposes. For example, Insight may collect, use or disclose personal information for the purposes of:

-       Assessment for provision of mental health care services;

-       Clinical or Forensic psychological assessments;

-       To liaise with health professionals, Medicare or your private health fund;

-       In an emergency where your life is at risk and you cannot consent; or

-       For other purposes required or permitted by law.

Personal information held by Insight will include your name and contact details as well as case notes and reports written by the clinician.  This information is collected directly from the intake worker or your clinician.  With your consent (informed and signed), information may be obtained from other family members, your general practitioner, or from a professional who has treated you in the past.

IBM collect your personal information for the purpose of maximising the services that we provide to you. For example, IBM may collect, use or disclose personal information for the purposes of communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles. 

How we use your information

Non-Personally Identifiable Information: We use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer/client needs generally.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

IBM may use an image of you in any promotional materials, including on its social media platforms.

Your personal information will, otherwise, not be used for any other purpose unless we have your written permission except for statistics gathered for internal quality assurance from which you cannot be personally identified. 

Security and storage of your information

All information about you is stored securely electronically or in locked storage.

We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including personal information, across borders for storage and processing in countries other than Australia. If your personal information is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your personal information is compromised, we will promptly notify you in compliance with the applicable law.

Disclosure of your information

We will not use or disclose your personal information to any other persons or organisations for any other purpose unless you have consented or it is specifically required by law.

In exceptional circumstance, Insight is compelled by law to disclose personal information without your written permission.  These are:

-       If your case notes are subpoenaed by the Courts

-       If you appear in danger of harming yourself or others

-       In both cases, your clinician will try and discuss the matter with you first.

-       Access to personal information

IBM may also from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your personal information to protect the rights, property or safety of IBM, our customers or third parties.

Insight or IBM may disclose your personal information to our direct debit provider EziDebit to provide you with the services covered by the Direct Debit Request or our Terms and Conditions.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your personal information in good faith and where required by any of the above circumstances.

Links to other Websites

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Access to your Personal Information

You have the right to access personal information held by us subject to some exceptions allowed by law.  Your request must be in writing for security purposes and approved by the Director of Insight.  If you have any concerns about your information, you are encouraged to discuss this with us.  You will have the opportunity to amend any information that is incorrect. 

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy. 

Feedback and Questions

If you have any feedback about our service, wish to make a complaint or have questions about the service and your privacy, please speak with your clinician or contact the us and speak to the Director or Principal Psychologist on (03) 9325 4567.

How to contact the office of the Victorian Privacy Commissioner

In Person:           121 Exhibition St, Melbourne VIC 3000

By Phone:           1300 666 444

By mail:               GO Box 5057, Melbourne VIC 3001

Online:                 https://www.cpdp.vic.gov.au